Question 1

What does Intercol’s B2B receivables management include and how does it reduce DSO?

Accepted Answer

Our receivables management combines scheduled reminder workflows, dispute resolution, and proactive debtor engagement by country-specific collectors. We prioritise risk accounts, standardise follow-ups, and apply local communication norms to accelerate payment. This structured approach typically reduces DSO by tightening payment discipline and resolving issues before they age.

Question 2

How do you integrate with our ERP or invoicing system?

Accepted Answer

We can work via secure data exports (CSV/XLSX), SFTP, or API where available, using a standard field map for invoices, credit notes, payments, and contacts. Minimal IT lift is required; we provide templates and can trial with a limited portfolio first. Data is processed under strict GDPR-compliant controls with role-based access.

Question 3

When do accounts move from receivables management to collections or legal action?

Accepted Answer

We define thresholds by ageing and debtor behaviour—typically 30–60 days past due triggers intensified outreach, while 60–90 days qualifies for debt collection. If the debtor is unresponsive or disputes escalate, we involve our local collector and, where necessary, recommend legal options. You approve every escalation and cost before action is taken.

Question 4

What are the fees for receivables management and is it truly no win, no fee?

Accepted Answer

For amicable collections we operate on a no win, no fee basis with a success-based commission. For ongoing receivables management, we can offer fixed monthly fees for early-stage workflows, with success fees applying to recovered late accounts. Any legal costs are quoted transparently in advance and only proceed with your approval.

Question 5

Can you handle multi-currency portfolios and cross-border compliance?

Accepted Answer

Yes. We manage receivables in multiple currencies and languages, applying local contact, invoicing, and formal demand rules in each jurisdiction. Our vetted partners in 80+ countries ensure communications and any statutory notices comply with local requirements, while you receive consolidated reporting in your base currency.

Your invoices chased professionally. Before they become debts.